Need to change to keep thriving in business?
We’ll put you on the front foot with a powerful, easy-to-use system that’s built for the way you operate. For decades, we’ve been using software to help businesses achieve goals like these…
When a powerful CRM provides your sales and marketing teams with a complete view of the customer journey, you can create new sales touchpoints and increase conversions.
Leverage AI and automation to eliminate manual tasks. From marketing to operations, reporting and enquiry handling, there are endless opportunities to automate workflows.
Get scalable tools tailored for your business, while still providing a personal customer experience. No matter where growth takes you, our partner platforms are designed to evolve with you.
Collect and interpret data in powerful new ways. With access to improved insights across sales, marketing, operations and finance, you can make better business decisions.
Deliver a great customer experience with streamlined operations, improved customer behaviour insights, and better tools for managing enquiries and ongoing customer support.
With a system that seamlessly unifies finance, sales, logistics, accounting and marketing functions in your business, your teams can collaborate and eliminate double-handling of tasks.
Get the right platforms, tailored to your business by the right team
For decades, we worked primarily on custom enterprise software projects. But the great thing about Software as a Service (SaaS) is that we can now bring our expertise to companies of all sizes. We’ve scoured the market to partner with SaaS platforms that offer the greatest functionality and configuration opportunities, so you can have best-in-class systems configured to meet the specific needs of your business.
Our model gives you access to advice and integration, which means you don’t need a large in-house IT team to implement game-changing software in your organisation. We shape carefully selected SaaS platforms around your business processes and make them connect with other software platforms, so your entire business works seamlessly. And by working with more than one software partner, we ensure we aren’t retrofitting software to your business – instead, we build the solution that’s right for you.
Unlock new business opportunities
Our experience coupled with the powerful software now on the market means there are endless possibilities for digital transformation. But the question is, what do you need beyond a robust CRM and process automation? As well as solving your business challenges, we set you up for the future with guidance around emerging technologies (including AI and machine learning) and the trends in your industry. These insights are the key to opening up new opportunities.
An end-to-end service tailored to you
With a deep understanding of your organisation, we create a unifying framework that defines where you can improve and what’s working well. This process focuses on how we can deliver the best value for your investment, providing you with a blueprint of which platforms will solve your challenges and how they’ll integrate with existing digital infrastructure.
This stage feels like a continuation of the strategy process, because you’re working with the same people at every stage. We commence development and make a delivery plan that minimises business disruption. Our strength in data migration makes the implementation process seamless.
Our experience deploying projects of all sizes across various sectors is your assurance of a smooth go-live process. We break the project into logical pieces and couple the planning process with careful risk management to ensure the transition runs as planned. Our change management phase then upskills your people and supports them in those critical early weeks.
Both business and technology are constantly changing and evolving, and we’re up for the ride. Once we build a solid foundation, we move into a continuous improvement model that allows you to update your systems incrementally. So no matter what is ahead, your systems are ready to grow with you.
Our agile approach gets you up and running sooner
Delivering the biggest benefits quickly is our starting point. Once your core upgrade is live, we move into continuous improvement mode that grows and improves your systems with your business over time. This accelerates your digital transformation and gives you maximum return on your investment (with the added assurance you’re never left alone after the go-live date).
FAQs
Our software consultants are located in Newcastle, Australia. We work primarily with clients across Australia, New Zealand and East Asia to provide support in the same time zone, but we are open to working with clients from all corners of the globe.
Absolutely. A key focus of many of our projects is setting clients up to launch into new markets, and to unify systems for those already operating in multiple regions. Our background working on enterprise projects makes this a key strength of our team, as we understand the technical and cultural complexities of these projects.
We’ve selected these partners because they offer the best functionality and configuration options (see our Partners page for details on why we chose each platform). But with that said, our experience is not just limited to these platforms. Thanks to integration tools like Workato, Amazon Web Services (AWS) and Microsoft Azure, we can integrate various types of software. So if you’re looking for change but also have platforms that you want to retain, it’s worth chatting to us about your situation and we’ll let you know what is possible.
The process starts with the business problems you’re looking to solve, not the software. Once we look at your existing processes and platforms, we can then determine which products will achieve your goals and integrate with your business.
To ensure we equip you with the right solution, we have partnered with platforms that can scale with you as you grow, so you’re never held back by tech again. To give you options, we haven’t limited ourselves to just one partner (but we have carefully selected each partner to ensure you get access to the best platforms on the market). See our Partners page to learn why we work with these platforms.
Your solution may include just one of these platforms, or multiple depending on your operational requirements.
We work with clients undertaking full digital transformation projects that require careful planning and deployment, as these projects are where we add the most value with our skillset. A typical project can take 6–12 months from the first meeting to going live. From there, we partner with clients to maintain and continuously improve their systems on an as-needed basis (we’re with you for the long haul). The beauty of SaaS is that each platform is updated and maintained by the software provider. Our model gives you access to advice and integration, which means you don’t need a large in-house IT team to implement game-changing software in your organisation.
Yes, we have embraced AI with open arms. Salesforce in particular has many powerful AI features coming onboard that you can leverage to automate your sales process and customer support. Ask us what’s possible.
We recommend setting the following key benchmarks for your project:
Access to data and insights: You should be able to get a view of your entire financial position, and have easy access to specific datasets that will assist with decision-making.
Automated workflows: Eliminating manual tasks and double handling is a core KPI on a software project, and an important source of ROI.
Streamlined architecture: Seek out a solution that can be configured to your business processes and will integrate with other platforms and data sources.
User experience: The system should be intuitive for your team to use, and moving between different software platforms should be a seamless process.
Future-ready: Look for evidence that the proposed solution can grow with you, and adapt to changes in technology.
Continuous improvement: Technology is evolving rapidly. You want to partner with a company that can continue to innovate your systems as you grow and new technologies such as AI become more sophisticated.